CNC VOX Privacy Policy

Last updated: 5 November 2026

KWILADAMA PTY LTD (ABN 14 650 865 268), trading as CNC VOX ("CNC VOX", "we", "us"), operates a CNC manufacturing, fabrication, CAD and product development business in Queensland, Australia. This policy describes how we handle personal information and how we protect the non-public project information entrusted to us by customers.

We aim to manage personal information in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to our business. Our commitments to protect confidential customer project information also apply under any confidentiality agreement we enter into.

1. Information we collect

We may collect business contact details such as an individual's name, position, employer, email address, telephone number and delivery address; information in enquiries, correspondence, quotations, invoices, orders, payments and project records; and drawings, CAD files, photographs and specifications that customers provide. Where project information identifies an individual, it may also be personal information.

When someone uses our website, information may include their IP address, browser and device details, pages visited, referral information, cookie identifiers, advertising click identifiers and interactions with our website forms. We do not intentionally request sensitive personal information unless it is genuinely needed for an agreed purpose.

2. How we collect and use information

We collect information directly through our website forms, email, telephone, meetings, quotations, orders and project communications, and automatically through website and advertising technology. We may receive business contact details from a person's employer, authorised representative or a customer who introduces us to a project.

We use information to answer enquiries; assess drawings and specifications; prepare quotations; procure materials; perform CAD, design and manufacturing work; manage delivery and payment; maintain business records; communicate with customers and suppliers; secure our systems; and meet legal obligations. We may analyse website activity, measure advertising enquiries and follow up relevant business enquiries. We send promotional emails only where permitted by law and provide an appropriate way to opt out.

3. Confidential customer designs and project information

We treat customer-supplied drawings, CAD models, designs, specifications, quotations, pricing, prototypes and non-public project details as confidential. We do not sell, publish or disclose that information to unrelated third parties for their own purposes. Access is limited to CNC VOX personnel and employees or subcontractors who need the information to quote for or perform the relevant work and who are subject to confidentiality obligations. Necessary secure technology providers acting for us may process or store that information as described below.

We may disclose confidential information outside those arrangements only where the customer authorises it or disclosure is required or authorised by law. We continue to protect confidential information after the work ends, for as long as it remains confidential. Any separately signed non-disclosure agreement takes precedence where it gives the customer greater confidentiality protection.

4. Limited identification of business customers

With the customer's permission under an agreement or other written approval, CNC VOX may identify the customer's business or organisation name and describe in general terms the type of work we carried out, including on our website, in a project list or in business credentials. For example, we may say that we provided CNC machining or CAD services to a named company.

This limited permission does not include publication of confidential drawings, CAD files, pricing, detailed specifications, project images or information about identifiable individuals. Those require separate authorisation. We will respect a customer's written instruction that the engagement itself is confidential. A customer's name or project will not be used to imply an endorsement that has not been given.

5. Who may receive personal information

We do not sell customer contact lists or personal information. We restrict access to information within CNC VOX and may provide it, where reasonably needed for the purposes above, to employees, contractors and subcontractors; website hosting, email, cloud storage, accounting, customer-management and other IT service providers; payment processors and delivery providers; and professional advisers who are subject to confidentiality duties. These recipients are not authorised to use confidential project information for their own marketing.

Our website uses Webflow for hosting and Enzuzo for cookie notices and preferences. We also use advertising and measurement technology, including a Meta/Facebook pixel and advertising click identifiers used for Google advertising attribution. Such technology can involve information being collected by or transmitted to external platform providers. Their handling of information is also governed by their own privacy policies.

We may disclose information to regulators, law enforcement or courts where required or permitted by law. We seek to limit each disclosure to what is reasonably necessary. If a disclosure is subject to a confidentiality agreement, we comply with that agreement to the extent permitted by law.

6. Cookies, advertising and analytics

Our website uses cookies and related technologies for website operation, cookie preferences, security, advertising measurement and website analytics. A website script may save a Google advertising click identifier (GCLID) in a first-party cookie for up to 90 days when such an identifier is present in a referring URL. The website also contains a Meta/Facebook pixel that may record page visits and related browser information.

You can manage available cookie choices through the website's cookie controls and adjust your browser settings to block or delete cookies. Disabling some cookies may affect website functions. Privacy choices on our website do not necessarily control information processed independently by third-party websites or platforms. We review the configuration of website tracking technology as our services change.

7. Overseas processing

Some of our web, email, cloud and advertising providers operate in or process information outside Australia, including in the United States and potentially other countries where those providers or their subcontractors operate. Where the Privacy Act applies, we take reasonable steps required by law in relation to overseas disclosures. If you need information about a specific provider or proposed transfer involving your project, please contact us before sending sensitive files.

8. Storage, security and retention

We take reasonable technical and organisational steps to protect information against misuse, loss, unauthorised access, modification and disclosure. Access to project files is limited by role and business need. We expect employees and subcontractors with access to confidential project information to protect it and use it only for the authorised work.

We keep information while needed for the relevant business purpose, an ongoing customer relationship, legitimate business records or applicable legal and tax obligations. When information is no longer reasonably required and there is no legal need to retain it, we take reasonable steps to delete or de-identify it. No online or electronic storage system is completely risk-free.

9. Access, correction and privacy complaints

You may ask to access or correct personal information we hold about you, or raise a concern about how it was handled. Contact our Privacy Contact at sales@cncvox.com.au, or use the contact form at www.cncvox.com.au/contact-us. Please describe the information or concern so we can respond; we may need to verify your identity before providing access.

We will investigate privacy complaints and respond within a reasonable period, generally within 30 days. Where the Privacy Act applies and you are dissatisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. External websites and changes

Links to third-party websites are governed by those websites' own privacy practices. We may update this policy when our business operations, technology or legal obligations change. The current version will be published on this page with its update date.